Refund & Returns Policy
Faulty Or Damaged Items
If your handset arrives faulty or damaged, email support@retrocall.store within 14 days of delivery with a photo or short video of the issue. We ship a replacement or refund the order in full, whichever you prefer.
What We Need
- Your order number
- A photo or short video showing the fault
- The email address used at checkout
Refund Timing
Approved refunds are returned to the original payment method within 5 to 10 business days, depending on your bank.
Wrong Address
Orders returned to us because of an incorrect address can be reshipped once the address is confirmed.